What happens to a warranty (on installed windows) when the manufacturer is purchased by another company?
Thursday, December 25th, 2008
Dave R asked:
The home we purchased has several double-hung vinyl windows made by a manufacturer named Repco, which was bought by another company, Northern Building Supplies. Despite their website’s claim that Repco is now “under the leadership” of their company, they told me that they are refusing to honor the warranty (20 years) for several windows which have had broken seals and now have condensation between the glass panes.
The home we purchased has several double-hung vinyl windows made by a manufacturer named Repco, which was bought by another company, Northern Building Supplies. Despite their website’s claim that Repco is now “under the leadership” of their company, they told me that they are refusing to honor the warranty (20 years) for several windows which have had broken seals and now have condensation between the glass panes.
Can they do this? I thought that when a company purchased another company, they assumed all the same rights and responsibilities of that company.
Fumiko